YallaCycle Bike Subscription Terms & Conditions
Subscription Definition
A YallaCycle subscription is a rental of a children’s bicycle. Every plan is a rolling monthly subscription from the start, with a minimum commitment of 1, 3 or 12 months. You pay month by month, with no upfront payment for the full term.
The Bicycle
The bicycle provided to you will be new or nearly new – and probably less than two years old. All bikes will be cleaned, safety checked and, if not new, be serviced prior to being delivered to you.
There may be minor, cosmetic scratches and scuffs on the bike and/or components.
Subscription Term
Choose your minimum term when you order. Your monthly price and minimum term are shown before you place your order.
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1-month plan — one monthly payment during the minimum term.
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3-month plan — three monthly payments during the minimum term.
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12-month plan — twelve monthly payments during the minimum term.
Your chosen plan commits you to the full minimum term at the agreed monthly rate. For example, if you choose the discounted 12-month plan and return the bicycle after four months, the remaining eight monthly payments are still due on their normal dates, subject to your rights under applicable law.
Monthly billing continues automatically after your minimum term unless you cancel under the Cancellations section. Completing the minimum term does not start a new minimum commitment.
Tax
VAT of 5% applies to bicycle rental payments and related services.
Payment Confirmation
We’ll email you a confirmation after a payment is made. Please contact us if you haven’t received it within 24 hours.
Payment Schedule & Non-Payment
Payments are due monthly according to the billing schedule for your subscription, including after the minimum term while your subscription remains active. YallaCycle will send payment reminders via WhatsApp and/or email.
If you miss a payment, YallaCycle may suspend your subscription and relist the bicycle for rental once it has been returned. A missed payment or suspension does not count as cancellation. You remain responsible for overdue payments and any further monthly payments due under these terms, subject to applicable law.
Identity Documents
We may ask to see your original passport or Emirates ID for any subscription.
YallaCycle will take copies of the Customer’s identity documents and store them for the duration of the rental.
Please contact us if you have any queries.
Liability
Once delivered until the point of collection, the bike is your responsibility.
Basic maintenance such as washing, oiling the chain and repairing punctures are your responsibility. Should there be any other problem with the bicycle, please contact us immediately.
We recommend storing the bike inside your property and not in your garden or car port. All the components will operate better if not exposed continuously to heat, sun and sand.
Storing inside significantly reduces the risk of it being stolen. Should the bicycle be stolen, please contact us immediately. You will also need to obtain a police report.
Delivery
See our Shipping Policy.
Fitting
As part of the hand-over, we will fit the bike to your child to ensure their riding experience and comfort is maximised. We will also explain how to adjust the bike to match growth of your child.
Travel Abroad
Taking the bike abroad is not permitted. Depending upon your travel location, we can recommend alternative children's bike rental companies. Contact us for details.
Cancellations
Before delivery. Contact us to cancel your order. If you cancel on the day you place your order and before delivery, there is no cancellation fee and any amount already paid will be refunded in full. If you cancel after the order date and before the scheduled delivery time, an AED 150 administration fee applies, subject to your rights under applicable law.
Minimum commitment after delivery. You must complete the minimum term you selected at checkout and pay every monthly instalment due for that term. Returning the bicycle early, asking us to collect it, stopping use or stopping payments does not end your commitment. The remaining instalments stay due on their scheduled dates.
Cancellation notice. You must contact YallaCycle in writing to cancel and arrange collection. You may give notice during your minimum term, but cancellation takes effect no earlier than the end of that term. To end your subscription at the end of your minimum term, we must receive your notice before the first payment due after the minimum term.
Monthly renewal. Once your minimum term has ended, we must receive your notice before your next payment is due to end the subscription at the close of your current billing period. If you miss that cutoff, the next monthly payment is due and cancellation takes effect at the end of the next billing period.
We’ll confirm your end date and collection arrangements in writing. You may keep using the bicycle until that date unless you arrange earlier collection. Cancellation does not waive any amounts already due. Your rights under applicable law continue to apply.
Refunds will be made back to the original mode of payment used by the customer. Please allow for up to 30 days for the refund transfer to be completed.
See our Terms of Service.
YallaCycle Handover Checklist
During collection, we will conduct a bicycle inspection to capture any damage following your subscription. We can provide you with a copy of the YallaCycle Handover Checklist. Should the damage exceed our reasonable usage definition, you will be charged to rectify the issue.
Reasonable Usage Definition
Minor scuffs and cosmetic scratches from normal riding are fair wear and tear. If damage goes beyond normal use, you may be charged the cost of putting it right. Examples include:
- Dents or deep scratches through the paint on the frame, forks, seat post or wheels.
- A torn saddle or torn handlebar grips.
- Buckled wheels that no longer rotate freely.
